Do you accept insurance, Medi-Cal, etc?

We do not. For the time being and for the foreseeable future, Tender Heart is exclusively a private pay practice (meaning the client is solely responsible for their therapy fees). However, we will happily provide you with superbills if you’re eligible for reimbursement for out-of-network (OON) outpatient mental healthcare coverage through your insurance plan.

What can I expect from the process of starting therapy?

Once you’ve selected or been matched with a therapist, the two of you will meet for a 15-20 minute consultation call to determine whether the relationship feels like a good fit. If you decide to work together, your therapist will invite you to our client portal to complete intake paperwork and put a credit or debit card on file, and the two of you will schedule your first session.

Do your therapists see clients in person, or only online?

All of our therapists see the majority of their clients online (telehealth), but most also offer limited in-person availability throughout the week at our Berkeley office.

What are your fees for talk therapy?

Each of our therapists sets their own fees based on experience, ranging from $100 to $275 full fee. Each therapist also offers sliding scale slots to those with expressed financial need for as little as $50. (Sliding scale slots are extremely limited and are not guaranteed.) Please reach out to a therapist to inquire about their current fees.

Before the commencement of therapy and again at the beginning of every year, you will receive a Good Faith Estimate (GFE) outlining the anticipated cost of your treatment for the upcoming year.

What are your billing policies?

All clients are required to keep a card on file, and session fees are automatically charged overnight (around 12:30 a.m.) after your session. Please be aware that clients are charged their full session fee for no-shows and for appointments not cancelled at least 48 hours prior to the scheduled start time.

How can I verify a therapist’s license?

We’ve tried to make it as easy as possible for clients and prospective clients to verify our therapists’ licenses. Simply go to the therapist’s profile and click on their license number (near the top of the page under their name) to review their licensing details on the California Department of Consumer Affairs website.